Many of the users said that they were students taking advantage of Microsoft's discount upgrade. "What a freakin' mess," exclaimed another user, "Goaliegeek" on the same thread. "Once the status bar reaches the end, I get the error." "I double click on 'Win7-P-Retail-en-us-圆4.exe' and I get the message 'Unloading the Box'," said "Darkfrye50" early Thursday morning. ET Friday, users complained that they were stymied by the issue.
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In a thread that contained more than 320 messages as of 1 p.m. Users began reporting problems with installing downloaded copies of Windows 7 within hours of the operating system's launch yesterday. Digital River handled the electronic purchasing and downloading for Windows Vista and Office 2007 in early 2007.
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#DIGITAL RIVER MICROSOFT WINDOWS 7 STUDENT OFFER UPGRADE#
Minneapolis, Minn.-based Digital River powers the downloading of Microsoft's $29.99 Windows 7 upgrade offer to students. "We will post back to this thread when we have additional updates," added the engineer, an 11-year veteran of the company identified only as "Michael." Microsoft and Digital River are aware of the issue and it's being investigated," a Microsoft support engineer said in a message posted some days before.
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"For those that have purchased Windows 7 from Digital River and receive the error 'We are unable to create or save new files in the folder in which this application was downloaded' when going through the 'Unloading the Box'. The company is currently investigating the reports, but has not yet come up with a solution. Microsoft has confirmed a problem that hundreds of users have reported with downloading Windows 7, according to its support forum.